We are sorry to hear this! All goods are inspected before we send them off to you to make sure they are in excellent condition, and we’re careful to pack to minimise the chance of damage during transit.
If you do receive a damaged or defective item, please contact us immediately by sending us an email to hello@bardot.com; provide images of the fault as well as all original tags attached and your order number so we can work with you to a resolution!