Frequently Asked Questions

• Can I redeem my Gift Cards & In Store Credit Notes online?
  On 16 April 2020 Bardot.com was purchased by Barol Pty Ltd.  On 28 November 2019, Brendan Richards and Ryan Eagle of KPMG were appointed joint and several Voluntary Administrators of Bardot Pty Ltd...

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• Can I make changes to my order once it has been placed?
  Due to our quick processing and dispatch times we are unable to cancel or make any changes to your order once it has been placed, this includes changes to your address, items, delivery method and a...

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• I received my online order and an item is faulty, what should I do?
  All goods are inspected before we send them off to you to make sure they are in excellent condition, and we’re careful to pack to minimise the chance of damage during transit. If you do receive a d...

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• Christmas Delivery 2020
  For the best chance of receiving your delivery before Christmas & New Years, we recommend placing your order ASAP! Please note the delivery times indicated below are to metro areas only and in line...

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• Can I exchange my online purchase?
  Unfortunately we are unable to facilitate exchanges via the online store. You are welcome to return your item in line with our Online Return Policy and repurchase your new size/item.     

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• I ordered something and now it’s on sale, will you refund the difference?
  We are sorry to hear you are dissatisfied with your recent Bardot online purchase. Many of our much loved pieces do sell out quickly and we suggest ordering them sooner rather than later to ensure ...

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• How do I return my online purchase to the online store?
  FULL PRICE ITEMS: Full Price online purchases returned to the online store due to change of mind, are eligible for a refund or a return voucher. SALE AND OUTLET ITEMS: These online purchases are F...

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• I signed up to be a member in store, how do I access my account online?
  To access your account online you will need to set up a password by entering your email address in our forgotten password tool on the log in page. This will send you an email with a link to help yo...

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