Frequently Asked Questions

• How long does delivery take?
  Orders placed after 12pm will be sent by the following business day and depending on the method of shipping selected, generally take the following timeframes to arrive: Standard Shipping Available ...

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• Can you ship to my country?
  We deliver to 60+ countries and we know how important it is to get your order fast, Place your order before 12pm AEDT Monday to Friday to receive your items in 7-10 business days for major metro ar...

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• Can I exchange my online purchase?
  We can facilitate exchanges via the online store for orders delivered within Australian only. Exchanges are accepted within 14 days of your original order delivery date. You are welcome to return i...

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• I ordered something and now it’s on sale, will you refund the difference?
  We are sorry to hear you are dissatisfied with your recent Bardot online purchase. Many of our much loved pieces do sell out quickly and we suggest ordering them sooner rather than later to ensure ...

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• Can I make changes to my order once it has been placed?
  As we dispatch all orders out of a third party warehouse we are unable to cancel or make any changes to your order once it has been placed. Unfortunately we cannot facilitate any changes to your or...

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• Can I cancel my order?
  As we speedily dispatch all orders out of our third party warehouse we are unable to cancel or make any changes to your order once it has been placed. Unfortunately we cannot facilitate any changes...

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• I received my online order and an item is faulty, what should I do?
  We are sorry to hear this! All goods are inspected before we send them off to you to make sure they are in excellent condition, and we’re careful to pack to minimise the chance of damage during tra...

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• Can I make an order with Bardot and Bardot junior?
  Bardot Junior has moved. We now have a new dedicated website to all things junior, which can be found at https://www.bardotjunior.com Your Bardot and Bardot Junior memberships are valid across both...

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• How do I contact customer service?
  Need help? Please do not hesitate to contact our friendly customer service team via the below email address and phone number or you can message us using our live chat feature!   Email: hello@bardot...

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