Frequently Asked Questions

• Can I make changes to my order once it has been placed?
  Due to our quick processing and dispatch times we are unable to cancel or make any changes to your order once it has been placed, this includes changes to your address, items, prices, delivery meth...

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• I received my online order and an item is faulty, what should I do?
  We are sorry to hear this! All goods are inspected before we send them off to you to make sure they are in excellent condition, and we’re careful to pack to minimise the chance of damage during tra...

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• Can I exchange my online purchase?
  We can facilitate exchanges via the online store for orders delivered within Australian only. Exchanges are accepted within 14 days of your original order delivery date.   You are welcome to return...

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• I ordered something and now it’s on sale, will you refund the difference?
  We are sorry to hear you are dissatisfied with your recent Bardot online purchase. Many of our much loved pieces do sell out quickly and we suggest ordering them sooner rather than later to ensure ...

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• How do I return my online purchase to the online store?
  FULL PRICE ITEMS (Australia Delivery): Full Price online purchases returned to the online store due to change of mind, are eligible for a refund, exchange or return voucher.   FULL PRICE ITEMS (Int...

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• I signed up to be a member in store, how do I access my account online?
  To access your account online you will need to set up a password by entering your email address in our forgotten password tool on the log in page. This will send you an email with a link to help yo...

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