Frequently Asked Questions

• Can I make changes to my order once it has been placed?
  Due to our quick processing and dispatch times we are unable to cancel or make any changes to your order once it has been placed, this includes changes to your address, items, delivery method and a...

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• Order Dispatch Delay + Gift Card Outage - Friday, 28th June to Monday 8th July
  On Monday, 1st July 2019 we tuned some things up under the hood to ensure we continue to bring you the best online experience. This caused a dispatch delay for placed over the period of Friday, 28t...

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• What is your online returns address?
  Full Price and Sale items purchased online can be posted to the following address-Bardot - Online Returns63 Victoria CrescentAbbotsfordVIC 3067AUSTRALIA Outlet online purchases are FINAL SALE. All ...

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• Can I take my online purchases into my nearest Bardot store or Bardot Junior Store?
  Yes! You can take your full price items into any of your local Bardot stores for an exchange or in store credit note only within 14 days of purchase with your receipt. You may also take your sale i...

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• What is your in store return policy?
  Items purchased in your local Bardot store are eligible for the following- FULL PRICE ITEMS: Full price items are eligible to be returned for an in store credit note or exchange (stock dependent). ...

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• Can I use Afterpay in store?
  Yes you can! To use Afterpay in store, simply download the Afterpay app from the app store or visit afterpayit.com.au from your mobile phone. Once you have created an account, you will be able to r...

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