Frequently Asked Questions

• Can I make changes to my order once it has been placed?
  Due to our quick processing and dispatch times we are unable to cancel or make any changes to your order once it has been placed, this includes changes to your address, items, delivery method and a...

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• Dispatch Delay - 5/6/19
  We are currently experiencing an outage impacting the dispatch of online orders placed since 1pm AEST Friday 31/5/19 and a dispatch delay of up to 2 business days can be expected for any orders pla...

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• What is your online returns address?
  Full Price and Sale items purchased online can be posted to the following address-Bardot - Online Returns63 Victoria CrescentAbbotsfordVIC 3067AUSTRALIA Outlet online purchases are FINAL SALE. All ...

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• Can I take my online purchases into my nearest Bardot store or Bardot Junior Store?
  Yes! You can take your full price items into any of your local Bardot stores for an exchange or credit note only within 14 days of purchase with your receipt. You may also take your sale items into...

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• What is your in store return policy?
  Items purchased in your local Bardot store are eligible for the following- FULL PRICE ITEMS: Full price items are eligible to be returned for a credit note or exchange (stock dependent). SALE ITEMS...

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• Can I use Afterpay in store?
  Yes you can! To use Afterpay in store, simply download the Afterpay app from the app store or visit afterpayit.com.au from your mobile phone. Once you have created an account, you will be able to r...

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