Frequently Asked Questions

• Can I make changes to my order once it has been placed?
  As we dispatch all orders out of a third party warehouse we are unable to cancel or make any changes to your order once it has been placed. Unfortunately we cannot facilitate any changes to your or...

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• I received my online order and an item is faulty, what should I do?
  We are sorry to hear this! All goods are inspected before we send them off to you to make sure they are in excellent condition, and we’re careful to pack to minimise the chance of damage during tra...

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• How long does delivery take?  
  Orders placed after 12pm will be sent by the following business day and depending on the method of shipping selected, generally take the following timeframes to arrive: Standard Shipping Available ...

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• Can I exchange my online purchase?
  We can facilitate exchanges via the online store for orders delivered within Australian only. Exchanges are accepted within 14 days of your original order delivery date.   You are welcome to return...

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• I ordered something and now it’s on sale, will you refund the difference?
  We are sorry to hear you are dissatisfied with your recent Bardot online purchase. Many of our much loved pieces do sell out quickly and we suggest ordering them sooner rather than later to ensure ...

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• How do I return my online purchase to the online store?
  FULL PRICE ITEMS (Australia Delivery): Full Price online purchases returned to the online store due to change of mind, are eligible for a refund, exchange or return voucher.   FULL PRICE ITEMS (Int...

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• How do I contact customer service?
  Need help? Please do not hesitate to contact our friendly customer service team via the below email address and phone number or you can message us using our live chat feature!   Email: hello@bardot...

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• How do I return/exchange my item now that the Chapel Street Bardot Store is no longer open?
  Don't worry we are still happy to accept your return and have simply relocated close by to Abbotsford! If you wish to return or exchange an item purchased at our Chapel Street store please be sure ...

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