FULL PRICE ITEMS: Full Price online purchases returned to the online store due to change of mind, are eligible for a refund or a return voucher.
SALE AND OUTLET ITEMS: These online purchases are FINAL SALE and are unable to be returned or exchanged for change of mind (including sizing & fit, colour, or styling). All discounted items are labelled 'FINAL SALE.’
EXCHANGING ITEMS: Unfortunately we are unable to facilitate exchanges via the online store. You are welcome to return only eligible items outlined within this policy and repurchase your new size/item.
Eligible items can be returned in line with our policy, within 14 days of delivery for Australian orders and 30 days of delivery for International orders. If your return is eligible and meets our return conditions, please email email@example.com along with your order number to request a returns authorisation number. Returns received without a returns authorisation number will be returned to the customer at their cost.
Items assessed to be faulty may be eligible for a full refund or replacement. For information regarding assessment and return of your faulty item, please email firstname.lastname@example.org for a returns authorisation.
Returns received without a returns authorisation number will be returned to the customer at their cost.
Please note: Shipping and handling costs are non-refundable for change of mind returns, and customers are responsible for return shipping costs. Bardot reserves the right to deduct the cost of return shipping from the return value where an order has been incorrectly marked as Return To Sender. Where a free return has been offered, this is only available via free return label issued by Bardot, and we are unable to provide reimbursement of shipping costs where this has not been discussed and agreed prior to the item being posted.